Vice President of Operations

Management · Beachwood, Ohio
Department Management
Employment Type Full-Time
Minimum Experience Experienced

About Hurricane Labs


Hurricane Labs is a dynamic Managed Services Provider that unlocks the potential of Splunk and security for diverse enterprises across the United States. With a dedicated, Splunk, and security-focused team and an emphasis on humanity and collaboration, we provide the skills, resources, and results to help make our customers' lives easier. 


Our collaborative geek culture empowers the success of our team. We encourage an open environment where diverse, passionate people feel comfortable sharing ideas, learning through experience, and succeeding together. 


For more information, visit www.hurricanelabs.com and follow us on Twitter @hurricanelabs.


Summary


We are currently seeking a Vice President of Operations to join our team! 


    Responsibilities and Qualifications:

    We are seeking a Vice President of Operations to oversee the delivery, management, and growth of our services offering. This leader will be responsible for identifying and eliminating current operational deficiencies, establishing functional responsibility and leadership within their organization, developing KPI’s and identifying data metrics to inform decision-making, expanding our service offering capabilities, and managing a monthly / quarterly / annual budget. The VP of Operations will serve as a culture-carrier and key leader in our organization. Experience in the delivery and operations of a managed service provider, with a preference for security-focused services, is required.


    Required Technical Skills:

    • Strong understanding of SIEM / information security technologies, with a strong preference for Splunk experience
    • Proven operational / delivery experience working at a managed service provider (MSP), with a strong preference for security services experience (MSSP)
    • General understanding of IT security controls (networks, endpoints, firewalls, EDR, proxy, email security)
    • Functional knowledge of service delivery tools (ticketing system, on call software, documentation software)
    • Experience developing and refining service delivery architecture


    Required Soft Skills:

    • Experience managing people and developing structure and processes to support organizational goals
    • Experience working with other functional leaders (e.g. sales, finance, administration, etc.) to support and drive broader company strategy
    • Ability to interact with clients and adapt / respond to customer-specific challenges to drive successful outcomes
    • Strong organizational, planning, and budgeting skills; ability to focus on key priorities, understand where the organization is moving strategically, and act aggressively to pursue desired outcome
    • Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights
    • Acts without being told what to do and displays an “ownership mindset” 


    Benefits & Perks

    We believe in taking care of our team. Hurricane Labs provides our employees with a full benefits package, including 100% company-paid medical, dental, and vision insurance, as well as long/short-term disability coverage. 


    Being part of the Hurricane Labs team also means enjoying a bunch of perks like:

    • On-the-job training/learning opportunities
    • No micromanagement
    • Flexible work schedule 
    • Paid holidays
    • PTO
    • 401K


    Feel like you would be a good fit? Tell us why!


    Please submit your cover letter and resume. We also encourage our applicants to include any other related materials or projects to provide an example of your applicable skills–nice, but not required.


    We appreciate you taking the time to apply with Hurricane Labs!



    Thank You

    Your application was submitted successfully.

    • Location
      Beachwood, Ohio
    • Department
      Management
    • Employment Type
      Full-Time
    • Minimum Experience
      Experienced